General
What is needlepoint?
Needlepoint is a form of hand embroidery stitched on canvas mesh using decorative fibers and threads. Our canvases are designed to be hand-stitched and finished into keepsakes, gifts, home décor, and heirloom-quality accessories.
Are your canvases hand-painted?
Our needlepoint canvases are professionally printed to capture the beauty and detail of Anne Neilson’s original artwork while making the designs more accessible to stitchers of all levels.
Are your designs beginner-friendly?
Yes! We offer a variety of skill levels. Simpler designs with larger color areas are excellent for beginners, while more detailed canvases are ideal for experienced stitchers. Larger mesh sizes (13 mesh, 14 mesh) are recommended for beginners.
I’m new to needlepoint — where should I start?
Some designs may include stitch suggestions or inspiration. Unless specifically stated, comprehensive stitch guides are not included.
Do you provide stitch guides?
We recommend starting with smaller canvases or ornaments on 13 mesh canvas. These are easier to stitch and finish and make excellent beginner projects.
Can you recommend a local needlepoint store?
We encourage supporting your local needlepoint shop for threads, stitching help, and finishing services. We love Po's Point in Charlotte, North Carolina.
Do you offer finishing services?
At this time, we do not offer in-house finishing services.
Where are your designs created?
Every design begins with original artwork inspired by Anne Neilson’s paintings, faith, and watercolor collections. Each canvas is thoughtfully adapted for needlepoint stitching.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you offer wholesale?
Yes! We love partnering with retailers and needlepoint shops. Please contact sales@anneneilsonhome.com to inquire.
Orders & Shipping
Are purchases final sale?
Unfortunately, we do no accept returns at this time. If you received your order and the product arrived damaged, please email us within ten days of receiving your order at info@anneneilsonhome.com.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
When will I get my order?
Anne Neilson Designs accepts orders 24 hours a day, 7 days a week. Orders are processed Monday–Friday in the order they are received. All orders are shipped from our fulfillment center in Charlotte, North Carolina. Once an order is placed it is usually processed and shipped within 2–3 business days.
How much does shipping cost?
We charge a flat rate rate of $10 for shipping most orders.
Do you offer expedited shipping?
We do not offer expedited shipping at this time.
Canvas Details
What mesh size are your canvases?
Our canvases are offered in a variety of mesh sizes, including 13 mesh, 14 mesh, and 18 mesh depending on the design and intended finished product.
What does mesh size mean?
Mesh size refers to the number of holes per inch on the canvas.
- 13 mesh = larger stitches and quicker coverage
- 18 mesh = finer detail and smaller stitches
Do canvases include thread?
Unless otherwise noted, thread is not included with your purchase.
Do you offer thread kits?
We do not offer thread kits at this time.
Will colors appear exactly as shown online?
We do our best to photograph products accurately, but colors may vary slightly depending on screen settings and monitor calibration.